Effective Date: February 18, 2026

At Fix Mechanical, your privacy and data rights are important to us. This Privacy Policy explains how we collect, use, store, and share your personal information, and how you can exercise your rights under GDPR (European Union) and CCPA (California, USA).

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information:

• Name, address, phone number, and email address

• Billing or service address for plumbing services

• Payment information (if provided for services)

b. Non-Personal Information:

• IP address, browser type, operating system, device type

• Pages visited, time spent on pages, and navigation patterns

• Cookies, web beacons, and other tracking technologies

c. Information from Communications:

• Emails, contact form submissions, and phone inquiries

• Feedback, reviews, and service requests

2. How We Use Your Information

We use your information to:

• Provide and manage plumbing services and appointments

• Respond to inquiries and customer support requests

• Process payments and billing information

• Improve our website, services, and customer experience

• Send marketing communications only if you have opted in

• Comply with legal requirements and enforce our policies

3. Legal Basis for Processing (GDPR)

Under GDPR, we process personal data based on the following legal grounds:

• Contractual necessity: To provide plumbing services you request

• Consent: For marketing communications and newsletters

• Legitimate interest: To improve our services and website functionality

• Legal obligation: To comply with applicable laws and regulations

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party contractors or partners who help deliver services

• Legal Obligations: Authorities when required by law

• Business Transfers: In the event of a sale, merger, or acquisition

5. Your Privacy Rights

GDPR (EU Residents):

• Access your personal data

• Request correction or deletion

• Withdraw consent at any time

• Object to or restrict processing

• Data portability requests

CCPA (California Residents):

• Request access to the personal information we collect

• Request deletion of personal information

• Opt-out of the sale of personal information

• Non-discrimination for exercising privacy rights

To exercise your rights, contact us at FixmechanicalLLC@mail.com or call (763) 276-5525.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Improve website functionality and performance

• Analyze user behavior and traffic patterns

• Deliver relevant content and marketing communications

Consent Management:

• Visitors from the EU/California will see a cookie consent banner to accept or reject non-essential cookies.

• Essential cookies necessary for website operation are always active.

You can manage cookie preferences via your browser settings at any time.

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide services and fulfill contractual obligations

• Comply with legal requirements

• Maintain records for billing, tax, and regulatory purposes

Once no longer needed, your data is securely deleted or anonymized.

8. Data Security

We implement technical, administrative, and physical measures to protect your information, including:

• Secure servers and encrypted communications

• Restricted access to personal data

• Regular monitoring of security practices

No system is completely secure; we cannot guarantee 100% protection.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing personal data.

10. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect information from children. If we discover that personal information of a child has been collected, we will promptly delete it.

11. Marketing & Communication Consent

• By opting in, you agree to receive emails, newsletters, and promotional messages from Fix Mechanical / Discount Plumbing & Rooter Co.

• You can unsubscribe at any time using the link in our emails or by contacting us.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Effective Date” will reflect the latest version. We encourage you to review this policy regularly to stay informed about how we protect your data.

13. Contact Us

If you have questions, concerns, or wish to exercise your rights, contact us:

• Phone: (763) 276-5525

• Email: FixmechanicalLLC@mail.com